Terms & Conditions

Terms and conditions for use of the website

Voxarlabs Private Limited is a company incorporated under the laws of India with its registered office at # 213, 2nd Floor, Ramanashree Arcade 18, Mahatma Gandhi Road, Bangalore, Karnataka, 560001 (hereinafter referred to as "nāvik", "Company", "Us" or "We"). The Company is the owner of the website at asknavik.com, operated under the brand name of 'nāvik' (hereinafter referred to as the "Platform"). As a user ("User") of this Platform, the User understands that nāvik provides access to the Users to various financial products, including but not limited to business loans, credit cards, insurance etc., offered by the financial partners of nāvik with a view to facilitate lending activities. It is hereby clarified that the term "Users" or "You" used under these Terms & Conditions shall mean any person accessing the Platform merely for browsing or for the purpose of availing a product offered by the financial partners of nāvik. Your use of this Platform implies that You have read, understood and agreed to abide by the following disclaimer, terms & conditions ("Terms & Conditions"). These Terms & Conditions together with our privacy policy as provided on the Platform ("Privacy Policy") govern your usage of the Platform. If You disagree with any part of these Terms & Conditions, please do not use the Platform.

1. General

nāvik is a service provider facilitating the access between a Bank or Non-Banking Financial Company ("NBFC") registered with the Reserve Bank of India ("Financial Partner" or "Lender") that is willing to lend and a User desirous of availing a financial product. The final decision as regards lending and borrowing is also subject to the choice of the Financial Partner and the Users in their respective capacities as lenders/borrowers.

nāvik is a private limited company registered under the Companies Act, 2013. nāvik is merely a facilitator providing the Platform to any person in need of financial products and does not directly provide any financial services to the Users. It is not an organisation registered with the Reserve Bank of India, nor a Financial Institution under the Companies Act, 2013 or the Banking Regulation Act, 1949 or any other laws for the time being in force in India or a deposit taking company or a chit fund or a company offering any investment schemes as per the rules and regulations for the time being in force in India.

In the event You wish to avail any of the financial products displayed on the Platform, You will be required to provide certain information and our representatives will contact You through phone or WhatsApp to understand your requirements.

nāvik provides various services, including but not limited to the following ("Services"):

• Facilitating provision of loans to Users by various Lenders partnered with nāvik;
• Assisting the Users to obtain a credit card or other financial products from various Lenders who are partnered with nāvik;
• Assisting the Users with insurance offers from its partners;
• Assisting the Users to obtain their credit report through authorised agents partnered with nāvik. nāvik will monitor and update the credit report obtained by the User through the use of the Platform as and when nāvik receives such report from the authorised agents;
• Provision of support to the Users in verifying the financial capabilities of Users;
• nāvik will also provide you with spend analysis which analyses your income and expenses which is obtained by nāvik by way of bank SMS scraping and through its integration with third party service providers;
• Provision of a social score based on User's Facebook, Twitter, LinkedIn or any other social media accounts that are linked with User's account on the Platform.

In the event You have registered Your phone number on the 'Do Not Disturb' registers with Your network provider, You shall ensure to take all steps to enable the Company's representative to contact You via phone to provide details about different financial products and You shall ensure that such calls received by you are pursuant to You providing us with information and you shall not register a complaint with the relevant authorities for the same.

For the provision of the above-mentioned Services, nāvik will be using and sharing the information of the User with multiple Lenders as notified to you and other parties, as may be required for the purpose mentioned above and nāvik shall also run multiple credit checks to be able to get the best available offers to suit the needs of the Users. The collection, storing, use and transfer of information shared by the User shall be governed in accordance with the Privacy Policy.

2. Eligibility

The User of this Platform unequivocally declares and agrees that the User is a natural/legal person who has attained the age of at least 18 years and is legally allowed to enter into a contract in India. The User is allowed to utilise the services of the Company in accordance with the terms and conditions detailed under these Terms & Conditions. By registering on the Platform, the User hereby undertakes to agree and abide by the Terms & Conditions detailed herein. If the User violates any of these Terms & Conditions, or otherwise violates an agreement entered into through the medium of the Platform, nāvik may terminate the User's membership, delete his/her profile and any content or information posted online by the User on the Platform and/or prohibit the User from using or accessing the Platform at any time in its sole discretion, with or without notice, including without limitation if nāvik believes that the User is under the age of 18 years.

3. Acceptance of Terms and Conditions

As a User of this Platform, You have agreed to the Terms & Conditions that nāvik has provided hereunder or anywhere else on this Platform including but not limited to disclaimers on the Platform. You are advised to read and understand the said Terms & Conditions and in case You do not wish to agree to these Terms & Conditions, please refrain from using the Platform.

nāvik reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms & Conditions, at any time without any prior written notice to the User. It is the User's responsibility to review these Terms & Conditions periodically for any updates/changes. User's continued use of the Platform following the modification of these Terms & Conditions will imply the acceptance by the User of the revisions.

4. Your Account

If You wish to use the Platform, You are required to maintain an account and will be required to furnish certain information and details, including Your name, email id, contact number and any other information deemed necessary by nāvik. You are responsible for maintaining the confidentiality and security of Your account, password, activities that occur in or through Your account and for restricting access to Your computer to prevent unauthorised access to Your account. You agree to accept responsibility for all activities that occur under Your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform Us immediately if You have any reason to believe that Your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details You provide Us with are true, correct, accurate and complete. Upon nāvik gaining knowledge of having any reasonable suspicion that the information provided by You is wrong, inaccurate or incorrect, nāvik shall immediately terminate Your account without any notice to You in this regard. In the event of any changes to the information shared by You at the time of registering Yourself on the Platform, You shall be responsible for forthwith notifying the said changes to Us. You can access and update most of the information You provided Us by writing to us at support@voxar.ai. If You fail to notify Us of any changes in the information shared with Us, nāvik will continue to use your information already available with Us. The right to use this Platform is personal to the User and is not transferable to any other person or entity.

You shall, at all times, abide by the Terms & Conditions stated herein and any breach of the same may also lead to nāvik terminating Your account and appropriate civil and criminal remedies will be sought against You as provided under the laws of India.

You further understand and agree that disbursement of a loan or deletion of Your account does not automatically rescind the consents you have provided to us under the Privacy Policy. Accordingly, in the event You want the Company to delete all your personal data, please write to us at support@voxar.ai.

5. Privacy

nāvik collects certain information from You in order to provide the Services. nāvik's use of Your personal information is governed in accordance with the Privacy Policy located here.

6. License and Site Access

nāvik grants You a limited license to access and use the Platform for availing the Services, but not to download any material from it (other than page caching) or modify it, or any portion of it, except with express written consent of nāvik and/or its affiliates, as may be applicable. Any unauthorised access to the Platform or any networks, servers or computer systems connected to the Platform and any attempt to modify, adapt, translate or reverse engineer any part of the Platform or re-format or frame any portion of the pages of the Platform is not permitted. This license is non-transferable and does not permit any resale or commercial use of this Platform or its contents; any downloading or copying of account information for the benefit of anyone other than Your authorised use; or any use of data mining, robots, or similar data gathering and extraction tools. This Platform or any portion of this Platform (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without express written consent of nāvik and/or its affiliates, as may be applicable. Any unauthorised use of the Platform shall terminate the permission or revoke the license granted by nāvik.

7. Monitoring of the Platform and Your Account

nāvik has the right and liberty to monitor the content of the Platform at all times which shall include information provided in your account. The monitoring of the Platform is important to determine the veracity of the information provided by you and that every User remains in consonance with the Terms and Conditions provided herein. Subject to the Terms and Conditions mentioned herein, nāvik shall also have the liberty to remove any objectionable content which is in contravention of the Terms and Conditions herein or share such information with any governmental authority as per procedures laid down by the law for the time being in force in India.

8. Service Suspension

nāvik may wish to stop providing the Services and may terminate use of the Platform at any time without giving notice of termination to You. Unless nāvik informs the User otherwise, upon any termination, (a) the rights and licenses granted to You in these Terms & Conditions will end; and (b) User must stop using the Platform. nāvik reserves the right to suspend or cease providing any Service and shall have no liability or responsibility to the User in any manner whatsoever if it chooses to do so.

9. Limitation of Liability and Disclaimer of Warranties

Notwithstanding anything to the contrary contained under these Terms & Conditions, neither nāvik nor its affiliated companies, subsidiaries, officers, directors, employees or any related party shall have any liability to You or to any third party for any indirect, incidental, special or consequential damages or any loss of revenue or profits arising under or relating to these Terms & Conditions. To the maximum extent permitted by law, You waive, release, discharge and hold harmless nāvik, its affiliated and subsidiary companies, and each of its directors, officers, employees, and agents, from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of Your use of the Platform.

nāvik does not make any representations or warranties on behalf of the financial service providers, banks or NBFCs partnered with nāvik with respect to the financial products provided by such Lenders. nāvik does not endorse the products offered by its Lenders. nāvik shall be responsible only to the extent of providing the Services and all liabilities and obligations with respect to the financial products provided by the Lenders partnered with nāvik shall be governed by the separate agreement executed between such Lenders and the Users.

nāvik makes no representations or warranties about the accuracy, reliability, completeness, current-ness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Platform or that the operation of the Platform will be error free and/or uninterrupted or that the error will be rectified. The Service is provided on an "as is" and "as available" basis. nāvik expressly disclaims all warranties of any kind as to the Service and all information, products and other content (including that of third parties) included in or accessible from the Service, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose. Consequently, nāvik assumes no liability whatsoever for any monetary or other damage suffered by You on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Platform; and/or any interruption or errors in the operation of the Platform.

Further, nāvik makes no warranties that:

• the Service will meet Your requirements;
• the results that may be obtained from the use of the Service will be accurate or reliable;
• the quality of any products, services, information, or other material obtained by You through the Service will meet Your expectations.

You are solely responsible for any damage to your computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by You from nāvik through or from the Service will create any warranty not expressly stated in these Terms & Conditions.

nāvik, its affiliated companies, subsidiaries, officers, directors, employees or any related party do not collect any fee or charges from its customers for provision of Services. If you receive any communication from an individual on behalf of nāvik requiring you to pay charges for availing a financial product, please contact us at support@voxar.ai.

This limitation of liability clause shall prevail over any conflicting or inconsistent provision contained in any of the documents/content comprising these Terms & Conditions. It is up to You to take precautions to ensure that whatever You select for Your use is free of such items as viruses, worms, malware, Trojan horses and other items of a destructive nature.

10. Indemnity

You agree to indemnify, save, and hold nāvik, its affiliates, contractors, employees, officers, directors, agents and its third party associates, licensors, and partners harmless from any and all claims, demands, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to Your use or misuse of the Services or of the Platform, any violation by You of these Terms & Conditions, or any breach of the representations, warranties, and covenants made by You during the creation of Your account or Your infringement of any intellectual property or other right of any person or entity, or as a result of any threatening, libelous, obscene, harassing or offensive material posted/transmitted by You on the Platform. nāvik reserves the right, at Your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify nāvik, including rights to settle, and You agree to cooperate with nāvik's defense and settlement of these claims. nāvik will use reasonable efforts to notify You of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of these Terms & Conditions.

11. Advertisers / Third Party Links on the Website

nāvik accepts no responsibility for advertisements contained within the Platform. nāvik has no control over and accepts no responsibility for the content of any website to which a link on the Platform exists. Such linked websites are provided "as is" for User's convenience only with no warranty, express or implied, for the information provided therein. nāvik does not provide any endorsement or recommendation of any third party website to which the Platform provides a link.

12. Acknowledgements

You acknowledge that nāvik is a platform solely engaged in providing services relating to facilitation of provision of financial services to the Users. nāvik is not engaged in either the grant of a loan or any other financial products. You acknowledge that the use of the financial products is entirely based on the negotiations between You and the Financial Partners of nāvik and nāvik or its affiliates, contractors, employees, officers, directors, agents and its third party associates or licensors do not have any liabilities with respect to any financial products or assistance procured or intended to be procured by a User. You acknowledge that nāvik will not be responsible for any claim or damage in case of use of the financial products by You. nāvik in no manner warrants or guarantees the performance of a service provider/financial partner that is offering the various financial products or services on the Platform.

13. Applicable Laws

Your use of the Platform and the terms contained herein, including the Privacy Policy, is governed by the laws of India. Courts of Bangalore, Karnataka shall have the exclusive jurisdiction to resolve any disputes that arise pursuant to Your use of the Platform.

14. Grievances

Users have complete authority to file a complaint/share feedback if they are disappointed by Services rendered by nāvik. You can submit Your grievances/feedback in writing or by way of an email to the following:

Grievance Officer
Voxarlabs Private Limited
# 213, 2nd Floor, Ramanashree Arcade 18, Mahatma Gandhi Road, Bangalore, Karnataka, 560001
Grievance@voxar.ai

You hereby appoint Voxarlabs Private Limited (hereinafter, "nāvik") as your authorised representative to receive your credit information from CRIF Highmark. You hereby irrevocably and unconditionally consent to such credit information being provided by CRIF Highmark to you and nāvik, and you hereby agree, acknowledge, and accept the terms and conditions set forth herein.

You hereby also acknowledge that for nāvik to service you as a customer to access your credit worthiness, the credit information shall be shared by CRIF Highmark with you and nāvik on a quarterly basis in a period of 12 months continuously (4 reports in a year) to ensure that you are able to view your complete credit history. Please read the terms and conditions of this document carefully before accepting. By clicking on the "I Accept" button below, you are expressly agreeing to access the CRIF Highmark credit information report and credit score (as defined in the important information section below and together referred as "credit information") and share a copy of the credit information with nāvik in the "as is" format. Please click on the link below to read and understand the important information section below. ** This document is an electronic record in terms of the Information Technology Act, 2000, and rules made thereunder, and the amended provisions pertaining to electronic records.

This End User Agreement (the "Agreement") is made between you (the "User" or "You") and Voxarlabs Private Limited, a private limited company having its registered office at # 213, 2nd Floor, Ramanashree Arcade 18, Mahatma Gandhi Road, Bangalore, Karnataka, 560001 ("CLIENT", "Us" or "We", which term shall include its successors and permitted assigns). The User and CLIENT shall be collectively referred to as the "Parties" and individually as a "Party".

You hereby consent to CLIENT being appointed as your authorised representative to receive your Credit Information on an ongoing basis until (i) the purpose of determining credit worthiness of consumer through using Provider's Credit Information Report and sharing relevant credit products with the consumer; and (ii) in relation to credit monitoring that enables the Individual Consumers to monitor various active loan products, new enquiries, movement of credit score, delayed payments flags etc. ("End Use Purpose") is satisfied or expiry of 6 months from date the consent is collected; whichever is earlier.

BY EXECUTING THIS AGREEMENT / CONSENT FORM, YOU ARE EXPRESSLY AGREEING TO ACCESS THE EXPERIAN CREDIT INFORMATION REPORT AND CREDIT SCORE, AGGREGATE SCORES, INFERENCES, REFERENCES AND DETAILS (AS DEFINED BELOW)(TOGETHER REFERRED AS "CREDIT INFORMATION"). YOU HEREBY ALSO IRREVOCABLY AND UNCONDITIONALLY CONSENT TO SUCH CREDIT INFORMATION BEING PROVIDED BY EXPERIAN TO YOU AND CLIENT BY USING EXPERIAN TOOLS, ALGORITHMS AND DEVICES AND YOU HEREBY AGREE, ACKNOWLEDGE AND ACCEPT THE TERMS AND CONDITIONS SET FORTH HEREIN.

Terms and Conditions

Information Collection, Use, Confidentiality, No-Disclosure and Data Purging

CLIENT shall access your Credit Information as your authorized representative and CLIENT shall use the Credit Information for limited End Use Purpose consisting of and in relation to the services proposed to be availed by you from CLIENT. We shall not aggregate, retain, store, copy, reproduce, republish, upload, post, transmit, sell or rent the Credit Information to any other person and the same cannot be copied or reproduced other than as agreed herein and in furtherance to applicable law including the CICRA.

The Parties agree to protect and keep confidential the Credit Information both online and offline.

The Credit Information shared by you, or received by us on your behalf shall be destroyed, purged, erased immediately upon the completion of the transaction/End Use Purpose for which the Credit Information report was procured, this period not being longer than 6 months.

Governing Law and Jurisdiction

The relationship between you and CLIENT shall be governed by laws of India and all claims or disputes arising therefrom shall be subject to the exclusive jurisdiction of the courts of Mumbai.

Definitions

Capitalised terms used herein but not defined above shall have the following meanings:

• "Business Day" means a day (other than a public holiday) on which banks are open for general business in Mumbai.
• "Credit Information Report" means the credit information/scores/aggregates/variables/inferences or reports which shall be generated by Experian.
• "Credit Score" means the score which shall be mentioned on the Credit Information Report which shall be computed by Experian.
• "CICRA" shall mean the Credit Information Companies (Regulation) Act, 2005 read with the Credit Information Companies Rules, 2006 and the Credit Information Companies Regulations, 2006, and shall include any other rules and regulations prescribed thereunder.

PLEASE READ THE ABOVEMENTIONED TERMS AND CONDITIONS AND CLICK ON "ACCEPT" FOLLOWED BY THE LINK BELOW TO COMPLETE THE AUTHORISATION PROCESS / FOR SHARING OF YOUR CREDIT INFORMATION BY EXPERIAN WITH CLIENT IN ITS CAPACITY AS YOUR AUTHORISED REPRESENTATIVE. BY CLICKING "ACCEPT" YOU AGREE AND ACCEPT THE DISCLAIMERS AND TERMS AND CONDITIONS SET OUT HEREIN.

To,
TransUnion CIBIL Limited
[Formerly known as Credit Information Bureau (India) Limited]
19th Floor, One World Centre Tower-2A-2B,
841 Senapati Bapat Marg,
Lower Parel,
Mumbai – 400 013

Sub: Grant of Consent

Dear Sirs,

In connection with submission of the application for my credit information ("Consumer Credit Information") and other related credit products (Credit Products) offered by CIBIL through Voxarlabs Private Limited (referred to as the "Company") and delivery of the Consumer Credit Information and Credit Products to the Company, I hereby acknowledge and agree to the following:

A. The Company is my lawfully appointed agent and has agreed to be my agent for the purposes, including, without limitation, to receive the Consumer Credit Information and Credit Products from TUCL on my behalf and use it, and the Company has granted its consent for being appointed for the aforesaid purpose.

B. I grant my unconditional consent to the Company to receive the Consumer Credit Information and Credit Products from TUCL on my behalf and the Company has granted its consent for being appointed for the aforesaid purpose. I hereby represent and acknowledge that the Terms of Understanding in relation to the use of the Consumer Credit Information and Credit Products has been agreed between me and the Company.

C. I hereby expressly grant unconditional consent to, and direct, TUCL to deliver my Consumer Credit Information and Credit Products to the Company on my behalf.

D. I agree that my consent shall be stored by the Company on a permanent basis and shall be verifiable from time to time. I understand that the Company cannot access the Consumer Credit Information for more than 6 months on a single Consumer Consent and the same shall be required to be refreshed every six (6) months. Company can store the Consumer Credit Information only for (i) a limited time period of six months or (ii) till such time the credit information is required to be retained to satisfy the purpose for which it was provided or (iii) until I withdraw my consent to store such Consumer Credit Information, whichever is earlier and thereafter, the stored Consumer Credit Information shall be deleted, purged, expunged by the Company.

E. I shall not hold TUCL responsible or liable for any loss, claim, liability, or damage of any kind resulting from, arising out of, or in any way related to: (a) delivery of my Consumer Credit Information and Credit Products to the Company; (b) any use, modification or disclosure by the Company of the contents, in whole or in part, of my Consumer Credit Information or Credit Products, whether authorized or not; (c) any breach of confidentiality or privacy in relation to delivery of my Consumer Credit Information to the Company.

F. I acknowledge and accept that TUCL has not made any promises or representations to me in order to induce me to provide my Consumer Credit Information or seek any consent or authorization in this regard.

G. I agree that I may be required to record my consent/provide consent electronically and in all such cases I understand that by clicking on the "I Accept" button below, I am providing "written consent" to nāvik authorizing nāvik to obtain my Consumer Credit Information from my personal credit profile from TransUnion CIBIL LIMITED. I further authorize nāvik to obtain such information solely to provide me with services in relation to (i) determination of my credit worthiness with respect to various financial products offered by the Company's lending partners; and (ii) credit monitoring that would enable me to monitor various active loan products, new enquiries, movement of credit score, delayed payments flags etc. Further in all such cases "By checking this box and clicking on the 'Authorize' button, I agree to the terms and conditions, acknowledge receipt of TUCL privacy policy and agree to its terms, and confirm my authorization for Voxarlabs Private Limited ("nāvik") to obtain my Consumer Credit Information and Credit Products.

H. I understand that in order to deliver the product to me, I hereby authorize nāvik to obtain my Consumer Credit Information and Credit Products from TUCL.

I. By submitting this registration form, I understand that I am providing express written consent for nāvik to request and receive information about me from third parties, including but not limited to a copy of my consumer credit report and score from consumer reporting agencies, at any time for so long as I have an active nāvik account. I further authorize nāvik to retain a copy of my information for use in accordance with nāvik's Terms of Use and Privacy Policy.

J. I UNDERSTAND THAT THE PRODUCT IS PROVIDED ON AN "AS-IS", "AS AVAILABLE" BASIS AND TUCL EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

K. I shall not sue or otherwise make or present any demand or claim, and I irrevocably, unconditionally and entirely release, waive and forever discharge TUCL, its officers, directors, employees, agents, licensees, affiliates, successors and assigns, jointly and individually (hereinafter "Releasee"), from any and all manner of liabilities, claims, demands, losses, claims, suits, costs and expenses (including court costs and reasonable attorney fees) ("Losses"), whatsoever, in law or equity, whether known or unknown, which I ever had, now have, or in the future may have against the Releasee with respect to the submission of my Consumer Credit Information or Credit Products and/or my decision to provide TUCL with the authority to deliver my Consumer Credit Information and Credit Products to the Company. I agree to defend, indemnify, and hold harmless the Releasee from and against any and all Losses resulting from claims made against TUCL by third parties arising from and in connection with this letter.

L. I agree that the terms of this confirmation letter shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts located in Mumbai in regard to any dispute arising hereof. TUCL is entitled to assign its rights hereunder to any third person without taking my prior written consent.

M. For any issues related to your credit score/report (like wrong account information or loans/cards that you have not taken), kindly raise a dispute with CIBIL at https://www.cibil.com/dispute/.